Operations Support

SWQA Solutions service operations team supports our clients round the clock thus delivering the best customer experiences to our clients across the world. We have been providing services in the field of operations support since 2015. Our service operations team provide outstanding support and focuses on maximizing the business value. The aim of our team assures to keep track and analyze the quality and improving the skills to deliver high performance.

As service operations, we provide support in

- CMS(Adobe Experience Manager & WordPress) & Web/Mobile Applications
- General IT Administrative tasks
- Alert Management
- Active Directory management
- Server provisioning and decommissioning
- Creating service level agreement (SLA) and Service Desk reports
- investigating and solving incidents at infrastructure levels
- Event Management, Log Management (Review logs and create incidents).
- Infrastructure Health Monitoring.
- Participating in systems support based on an on-call rotation model ensuring availability

Our team’s expertise

- Adobe experience manager
- CMS platforms
- Opsgenie alert management
- Icinga network monitoring
- Zabbix monitoring tool
- Jira and Confluence
- Active Directory